Remember that old piece of advice: Don’t put the cart before the horse? The Number One Challenge that facilitators and trainers have with virtual meetings and webinars is: How to keep participants engaged? I suggest that this is directly related to the Number One Trap that we fall into when moving from face-to-face to virtual events: starting with a piece of technology and then trying to make engagement happen. While technology can accelerate great communication, meeting effectiveness and virtual teamwork, it cannot create it. Rather we need to 1) start with our meeting or learning objectives, 2) understand the different types of interaction we are seeking to create during different parts of our agenda or process and then 3) select technology to support the desired interaction.
In our workshops and webinars about leading virtual teams and getting great results from virtual meetings, we use the following schematic to discuss how to select virtual meeting technology to match the type of interaction we need.
